I have never encountered an agent so rude, unprofessional, and obnoxious during any of my stays throughout all of Covid, nor did I receive an apology from anyone at management. I have stayed in hundreds of Marriott hotels this past year alone and clearly trying out a competitor's brand was a clear mistake. This prompted me to inspect the remainder of the room for proper cleanliness and found caked in dust and potential mold throughout the room. The last night of my stay, I decided to utilize the second bathroom (which was not utilized at all during my stay so far) and discovered a disturbing sight of a glob of hair in the shower. While walking away, I couldn't help but overhear her relaying my guest interaction with her to other guests of the hotel. I informed Tiffany there is a lack of professionalism in this hotel and she replied "I am sorry you feel that way." She provided me with a new key, told me "it was rude to snatch the key," and abruptly dismissed me. After actually doing some proper due diligence, Tiffany saw that I had two reservations but demanded I come down to the front desk immediately to provide the same card again for incidentals, despite it being on file since it was past checkout time. Tiffany continued to claim I had no reservation and violated additional privacy guidelines by providing me the name of the guest that was supposedly booked for the room I was in. I informed Tiffany I had two reservations and this was all taken care of yesterday. At the same time I was on the phone, the housekeeper came back banging on the door. A few minutes later I received a call from a front desk agent named Tiffany, that informed me my stay was one night and demanded I check out since it was past checkout time. On September 17 at approximately 11 am, there was a loud banging on the door disregarding the privacy sign stating "housekeeping." I informed the housekeeper I don't need service and she asked if I was a stayover and I replied yes. They both were pleasant, courteous, and informed me that they had linked both reservations as one stay and that all I would have to do would be to possibly have my keycard redone. I informed the front desk agents that I had two reservations, one where I was the primary guest on the reservation, and another where I was the secondary guest on the reservation. I arrived at the hotel on September 16 for a 3 night stay. I normally stay at Marriott properties due to the loyalty benefits however, I decided to give this property a shot. I had a stay at this Hotel Indigo property in September. Tiffany continued to claim I had no reservation and violated additional privacy guidelines by providing me the name of the guest that was supposedly.
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